Privacy Policy

The Well Transportation is a non-emergency medical transportation (NEMT) company based in East Tampa, Florida. We provide compassionate, reliable transportation services to individuals who need assistance getting to and from medical appointments, treatments, and related destinations.

This Privacy Policy applies to our website at thewelltampa.com, our intake and booking forms, and any information you provide when you contact us by phone or in person.

We collect information that you voluntarily provide to us when you:

• Fill out a ride request or intake form on our website
• Call us to schedule transportation
• Contact us via phone or through our website contact page

This information may include:

• Contact details: name, phone number, and pickup or drop-off address
• Trip details: appointment type, date and time, destination facility
• Mobility and care needs: wheelchair use, stretcher requirements, caregiver accompaniment, and related accessibility needs
• Notes: any additional information you choose to share to help us provide better service

We may also collect basic technical information automatically when you visit our website, such as your IP address, browser type, and pages visited. This is collected through standard web server logs and is used only for security monitoring and site improvement.

We use the information you provide solely to:

• Schedule, confirm, and coordinate your transportation
• Communicate with you about your trips, including pickup times and driver information
• Ensure our drivers are properly prepared to meet your specific needs
• Maintain internal records to provide consistent, high-quality service
• Respond to your questions and requests
• Comply with applicable legal obligations

We do not use your information for marketing, advertising, or any purpose unrelated to providing or improving our transportation services.

We do not sell, rent, or trade your personal information to third parties. We may share limited information only in the following circumstances:

• Service providers: We use email delivery and scheduling tools to help operate our business. These providers have access to information only as necessary to perform services on our behalf and are bound by confidentiality obligations.
• Legal requirements: We may disclose information if required to do so by law or in response to a lawful request by a government authority.
• Safety: We may share information if we believe it is necessary to protect the safety, health, or rights of you, our drivers, or the public.

Because we serve individuals traveling to and from medical appointments, some information you provide may relate to your health or medical needs. We treat this information with the highest level of care and discretion.

We do not share health-related information with anyone outside of The Well Transportation except as described in Section 4 above. This information is used solely to ensure our drivers are appropriately prepared to assist you.

Please note that as a transportation provider, The Well Transportation is not a HIPAA-covered entity. However, we are committed to handling all personal and health-related information responsibly and in accordance with applicable Florida law.

We retain your personal information for as long as necessary to provide our services and meet legal obligations. Scheduling and contact records are typically retained for up to three (3) years. You may request deletion of your information at any time by contacting us directly.

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or disclosure. Our website uses HTTPS encryption for all data transmitted online.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for any optional data use at any time

To exercise any of these rights, please contact us at (813) 939-7003. We will respond within a reasonable time, typically within 30 days.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

We do transport minors as passengers when accompanied by a parent or authorized guardian. Contact information collected for such trips belongs to the responsible adult.

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any change constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests related to this Privacy Policy, please reach out to us: